Google Cast

Enter PIN from the TV

If you haven't already, connect to the Wi-Fi network shown on the TV.

Invalid code

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FAQs
  • Connect your device to the Wi-Fi network shown on your TV
    Make sure your mobile device has Wi-Fi turned on. Connect to the Wi-Fi network shown on your TV screen. Learn how to connect to Wi-Fi on Apple devices and Android devices.

    You may need a username and password. You can find this info on your key sleeve or the in-room materials, or by contacting the front desk.

    If you can’t connect, try turning Wi-Fi off and on again.
  • Check if you’re using a Cast-enabled app
    See a list of Cast-enabled apps.
  • Close and reopen the app
    Learn how to close apps on Apple devices and Android devices.
  • Update your app
    Check if the app you’re casting from is updated to the latest version. Learn how to check for updates on Apple devices and Android devices.
  • Update your device to the latest version
    Learn how to check for updates on Apple devices and Android devices.

    Software updates may take a while. Complete the update, then try casting again.
  • If you’re casting from Netflix, check your plan
    Ad-supported Netflix plans do not support casting. If you have an ad-supported plan, you’ll need to change your plan to Cast. Learn more about supported plans.
  • Change advanced iPhone settings
    Try casting again after completing each step.
    1. Allow the app to access the local network. Learn how to control app access.
    2. Turn off Private Address for the hotel’s Wi-Fi network. Learn how to turn off private network addresses.
    3. Turn off iCloud Private Relay. Learn how to manage iCloud Private Relay.
  • Restart your device, then try again
  • What devices work with Cast?
    Android mobile devices, iPhones and iPads, and laptops with a Chrome browser work with Cast.
  • Do I need an app?
    You only need a media app that’s Cast-enabled.
  • How do I Cast from my laptop?
    In a Chrome browser, visit hacast.tv. Enter the code shown on your TV. Then open the media you want to Cast in your browser, and follow the instructions on your TV.
  • Can I use my own Chromecast device?
    No. For your security, use the Cast service that’s built into the TV in your room.
  • Can I use my device while casting?
    Yes, you can continue to use your device while casting.
  • Will casting drain my battery?
    No.
  • How do I switch apps?
    Open a different app and press the ‘Cast’ button within the app.
  • How do I stop casting?
    Tap the ‘Cast’ button and select ‘disconnect’.
  • Can the next guest in my room view my content?
    No, you’ll be automatically disconnected when you check out.