Google Cast

Enter PIN from the TV

If you haven't already, connect to the Wi-Fi network shown on the TV.

Invalid code

Having trouble?
Troubleshooting
FAQ
For iOS devices (Apple)
  • Is the app allowed to access the Local Network?
    1. Open the iOS Settings app.
    2. Tap Privacy & Security, then Local Network.
    3. Turn on Local Network Access for the app(s) you would like to allow. This allows your device to discover Cast-enabled devices.
    4. You may have to completely close and restart your app.
  • Have you tried turning off Private Wi-Fi address?
    1. Open the iOS Settings app.
    2. Open Wi-Fi.
    3. Select the (i) next to the hotel Wi-Fi.
    4. Scroll down to Private Wi-Fi Address and tap it to off.
    5. Press continue. You may have to restart your app.
  • Have you tried turning off iCloud Private Relay?
    1. Open Settings and tap Wi-Fi.
    2. Tap the More Info (i) button next to the network.
    3. Scroll down and turn off Limit IP Address Tracking.
    4. Close Safari and relaunch it to enter the pairing code again.
    • All Devices
  • Is your device connected to the correct Wi-Fi?
    Apple iOS: Go to Settings > Wi-Fi. Ensure the name matches the Wi-Fi name shown on the TV pairing screen.

    Android: Go to Settings > Connections/Network > Wi-Fi. Ensure you are connected to the network shown on the TV.

    If you can't connect, try turning Wi-Fi off and on again.
  • Are you a Netflix Standard with Ads member?
    Standard with Ads does not support casting to in-room TVs. Netflix does not allow casting on this specific plan. You will need an ad-free plan to use this feature.
  • Is your app the latest version?
    Go to the App Store or Google Play Store, search for your app, and tap "Update" if available. Once updated, try casting again.
  • Is your device updated with the latest OS?
    iOS: Settings > General > Software Update.
    Android: Settings > System > Software Update.
    Install any pending updates and try again.
    • Have you tried restarting your device? Learn how for Apple iOS and Android.
  • What devices are supported?
    Apple and Android mobile devices, as well as most laptops.
  • Do I need any other app besides the app I am casting from?
    No.
  • How do I cast from my laptop?
    Open a Chrome internet browser and visit getstreaming.tv. Once there, enter the code shown on your TV.
  • Can I use my own Chromecast?
    No. To keep your information secure, all Chromecast communications are isolated to an authorized part of the network.
  • Can I use my device while casting?
    Yes.
  • Will casting drain my battery?
    No.
  • How do I switch apps?
    Open a different app and press the 'cast' button within that app.
  • How do I stop casting?
    Tap the 'cast' button and select 'disconnect'.
  • Can the next guest in my room view my content?
    No. All session data is cleared when you disconnect or check out.